Privacy Policy

Orrohub is operated by ORRO GROUP.

Business Details

This privacy policy applies to Orrohub and ORRO GROUP.

Information We Collect

When you use Orrohub, we may collect information needed to operate the website and process customer requests, including name, email address, mobile number, shipping address, billing address, order details, payment status, and customer support messages.

How We Use Information

• To process orders, payments, delivery, returns, refunds, and customer support requests.
• To send order updates and respond to queries sent to ORRO GROUP.
• To maintain account, tax, payment, fraud-prevention, and transaction records.
• To improve website reliability, security, and customer experience.

Payment and Banking Information

Online payment details are handled by the applicable payment gateway or banking partner. Orrohub does not ask customers to share card PINs, UPI PINs, banking passwords, or other sensitive authentication credentials through the website.

Sharing of Information

We may share only necessary information with payment gateways, banks, delivery partners, technology service providers, legal/tax advisors, and government or law-enforcement authorities when required by law.

Data Retention

We retain order, payment, support, and account records for as long as needed for business operations, accounting, tax, legal, dispute-resolution, and fraud-prevention purposes.

Security

We use reasonable administrative and technical safeguards to protect customer information. No method of transmission or storage is completely secure, so customers should avoid sending sensitive payment credentials over email, phone, or chat.

Your Choices

You may request correction, access, or deletion of your personal information by contacting ORRO GROUP at ORROGROUP.HQ@GMAIL.COM. Some records may be retained where required for legal, tax, payment, fraud-prevention, or transaction purposes.

Contact

For privacy requests or support, email ORROGROUP.HQ@GMAIL.COM.